Frequently Asked Questions (FAQ)

1. Where do you deliver?

We currently deliver within select zip codes in Massachusetts, including Shrewsbury, Westborough, Northborough, Marlborough, Worcester, Southborough, Berlin, and Boylston.
📍 See our Shipping Policy for the full list of zip codes.

---

2. Do you offer same-day delivery?

Yes! We offer fast, same-day delivery for most orders placed before 7 PM.

---

3. Is there a minimum order value?

There is no minimum order required.
However:

• Orders below $30 → $3.99 delivery fee

• Orders $30 and above → Free same-day delivery

---

4. How do I place an order?

Simply browse our products on the website, add items to your basket, and proceed to checkout. You'll receive a confirmation email and a follow-up for delivery time.

---

5. How are my groceries delivered?

We personally pick and deliver every order with care — no third-party apps. Just fresh groceries delivered by your local Chachi! ❤️

---

6. Can I schedule delivery for later?

Yes! You can leave a note at checkout or reply to our confirmation email/text to schedule delivery timing.

---

7. What is your return policy?

We have a 30-day return policy for eligible items. Please refer to our Return & Refund Policy for details.

---

8. How do I contact Chachi’s Basket?

📧 Email: chachibasket@gmail.com
We’re happy to help with any questions, feedback, or special requests!