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**As the CEO, I personally oversee any issues to make sure they are handled with care, respect, and prompt resolution**.

Frequently Asked Questions (FAQ)

1. How long will shipping take?

All orders are delivered within 24 hours from our Massachusetts warehouse. Delivery times may vary depending on when your order is placed. You can conveniently track your order in real time through the Chachi’s Basket website.

2. How do I know if my order is confirmed? 

Once your order is placed, you will receive an instant confirmation email and SMS with your order details. You can also view the status of your order anytime by logging into your account on the Chachi’s Basket website.

3. Can I change my shipping address after my order is placed?

Yes, you can request a change to your shipping address before your order is dispatched. Simply log in to your account on the Chachi’s Basket website or contact our support team right away. Once your order is out for delivery, the address cannot be updated.

4. What kind of packaging is used for fruits and vegetables?

Simply browse our products on the website, add items to your basket, and proceed to checkout. You'll receive a confirmation email and a follow-up for delivery time.

5. How will my order be delivered?

Your order will be delivered by our dedicated delivery team, supported by a fleet of vehicles operating across the city. This ensures every package reaches you on time, safely, and accurately.

6. When and how can I cancel an order?

Orders can be cancelled only if placed before 6:00 PM EST. Orders placed after 6:00 PM EST cannot be cancelled, as this helps our delivery team complete their routes and return home on time. To cancel, simply log in to your account on the Chachi’s Basket website and use the Customer Service section, or contact our support team for quick assistance.

7. Do you deliver in my area?

Currently, we are serving in the following cities: Northborough, Southborough, Westborough, Marlborough, Shrewsbury, Framingham, Worcester, and Natick.

8. I have issues with my order. What should I do?

If you experience any issues with your order — such as missing items, damaged products, or delivery concerns — please contact our Customer Support team right away. You can reach us through the Customer Service section on Chachi’s Basket website or by phone/email. We’ll resolve the issue as quickly as possible to ensure your satisfaction. 

9. What You Receive Is What You Pay For?

At the time of delivery, we kindly request you to check all items against your invoice. If any invoiced item is missing, please report it immediately. For your convenience, if you are not available at the time of delivery or unable to check right away, we provide a 48-hour window to report missing invoiced items. Please note this applies only to items listed on the invoice.

10. How do I check which items were not available from my order? Will I be informed before delivery?

Yes. If any items are unavailable, you will receive both an email and an SMS notification before your order is delivered. This way, you’ll always know in advance which items are included in your delivery.

11. How do I add or remove products after placing my order?

Once an order is placed, modifications cannot be made directly on the website. However, you can contact our Customer Support team (contact@chachisbasket.com) for assistance. If you have already paid for items that need to be removed, the amount will be refunded. For any additions, the balance can be paid securely at your doorstep upon delivery.

12. Will I be informed if my order delivery gets delayed?

Yes. In the rare event of a delay, our Customer Support team will proactively keep you updated about the status of your delivery.

13. What kind of items will not be delivered?

For safety and regulatory reasons, Chachi’s Basket does not deliver tobacco or related products, medicines or prescription drugs, alcoholic beverages, or hazardous materials. We are focused only on providing our customers with fresh groceries and everyday household essentials that are safe, reliable, and trustworthy.